Q. How can I reach you if I have any questions?
A. For immediate assistance send your questions or comments to email@example.com.
You can speak to one of our friendly and knowledgeable customer service representatives by calling Toll Free at 888-412-6715. Click here for our contact info.
Q. How much is shipping on my order of baby chicks?
A. Shipping charges are based on the quantity of chicks ordered.
3 to 14 Chicks: $34.99
15 or more Chicks: $19.99
Q. When will my chicks arrive?
A. If you placed an order for live birds please allow 5-7 business days so we may coordinate the hatch date for the birds you selected. We will do everything we can to accommodate the time period you've requested your order to ship, but please consider the delicate nature of working with live animals and incubation.
Once the hatch date is coordinated, you will be notified via email with the ship date for your order. Your baby birds should arrive at your local post office 2-3 days after their ship date. We ship no later in the week than Wednesday, for arrival no later than Saturday. Your local post office will typically contact you by phone once they arrive. We recommend your birds are picked up immediately upon notification.
Q. Do you reship poultry that happens to die in shipment?
A. We will reship as long there are enough chicks to make the shipment safely. Generally if your loss is only a couple of chicks, we will credit your account.
Q. Can you send me a catalog?
A. We are online based and do not currently offer a catalog.
Q. How do I care for my chicks when I receive them?
A. We strongly recommend preparing a brooding area for your chicks before they arrive. Your new chicks will require a temperature of 90 to 95 degrees upon arrival, which can be reduced approximately 5 degrees each week for the first 5 weeks. After 5 weeks, your chicks will not require supplemental heat unless ambient temperatures are extremely low. A thermometer is recommended in the brooding area, but monitoring the chicks' behavior will help you better understand their heating requirements. Chicks that crowd tightly and pile on each other may be too cold, while chicks that avoid the heated area may be too warm. Use pine shavings or DACB Drop Pan Paper to line the brooder floor. DO NOT USE CEDAR SHAVINGS; cedar is toxic to chickens.
In addition to a warm brooding area, your chicks will require food and water immediately upon arrival. We recommend offering your chicks GrowGel in addition to a waterer designed for chicks. Manna Pro Medicated Chick Starter (non-medicated feed is recommended for waterfowl) is a great food choice for your new baby chicks.
Q. Do you guarantee the sex of the chicks I order from you?
A. We have a 90% sexing guarantee. For errors that exceed the guarantee, we will refund difference between pullet and cockerel prices. Sexing errors must be reported when chicks are not more than 10 weeks old.
No Credit will be issued for any reasons after the birds are 18 weeks old.
Q. Do I need a rooster so my hens will lay eggs?
A. No, hens will start laying at about 4 to 6 months of age with or without a rooster. A rooster would be required if you would want fertile eggs that can hatch baby chicks.
Q. How many nests/nest holes should I provide for my hens to lay eggs in?
A. Most hens are good about sharing, typically you will only need one nest or nesting box for every 5 hens.
Q. How are the chicken supplies shipped?
A. Most chicken supplies are shipped UPS Ground but occasionally we will ship via USPS if the item weighs less than a pound.
Q. Why do you advertise Randall Burkey Company on your website?
A. As a hatchery, it's our mission to focus on hatching and safely shipping baby chicks. Randall Burkey Company has been around since 1947 providing quality poultry products and excellent customer service. Although we do offer our own brooder kits for care of you baby chicks when you receive them, Randall Burkey Company has a complete line of everything you need to raise chickens.
Q. How long does it take to receive my chicken supplies?
A. Most chickens supplies ship out the same day or the following business day and typically take 1 to 5 business days to receive based on your location. Below is a UPS Ground map to give you times in transit.
Laws Regarding Keeping Chickens by City
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